Refund policy

Last Updated: May 19, 2025

At Sitah Ethnic Studios, we take pride in delivering handpicked ethnic wear with care and precision. Please read our Cancellation & Refund Policy carefully before placing an order.

1. Order Cancellation Policy

  • Orders can only be cancelled within 2 hours of placing them.

  • To request a cancellation, please contact us immediately at:
    📧 sitahstudios@gmail.com
    📞 +91 90308 63366

Note: Once your order is processed or dispatched, it cannot be cancelled or modified.

2. Return & Exchange Policy

We follow a strict No Return and No Exchange policy.

We accept returns only in case of physical damage or defect in the product, and only under the following conditions:

  • A full unboxing video (from the moment the parcel is opened) is mandatory.

  • The video must be clear, unedited, and show the shipping label for verification.

  • You must notify us within 24 hours of receiving the parcel.

  • Send the video and issue details to sitahstudios@gmail.com or via WhatsApp.

Once reviewed, if your request is approved, we will arrange a replacement or issue a store credit/refund as applicable.

3. Refunds (if approved)

  • If a refund is approved, it will be processed within 7–10 business days to your original payment method or bank account.

  • Shipping charges are non-refundable.

4. Non-Eligible Cases for Return/Refund

We do not accept return or refund requests in the following cases:

  • Size mismatch (as most sarees are free-size unless blouse is customized)

  • Change of mind after purchase

  • Delays caused by courier beyond our control

  • No parcel opening video provided

  • Damages due to mishandling after delivery

5. International Orders

All international sales are final. No returns, exchanges, or cancellations are allowed unless the product is damaged and proper proof is submitted as per the above policy.

6. Questions? Contact Us

For any issues related to cancellations, damage claims, or refunds, feel free to contact:

📧 Email: sitahstudios@gmail.com
📞 Phone/WhatsApp: +91 90308 63366
Support Hours: Monday to Saturday, 10:00 AM – 6:00 PM

Sitah Ethnic Studios reserves the right to update this policy at any time. Thank you for your understanding and support.