Privacy policy

Effective Date: May 19, 2025
Sitah Ethnic Studios respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit or make a purchase from our website.

1. Information We Collect

When you use our website or place an order, we may collect the following information:

  • Personal Details: Name, email address, phone number, billing and shipping address

  • Order Information: Products purchased, payment method (no card details are stored), order history

  • Technical Data: IP address, browser type, device type, pages visited, and browsing behavior

  • Communication Data: When you contact us via email, WhatsApp, or phone

2. How We Use Your Information

We use your data to:

  • Process and fulfill your orders

  • Communicate order updates and shipping information

  • Respond to customer inquiries and provide support

  • Improve our website and shopping experience

  • Send marketing updates and promotional offers (only with your consent)

  • Prevent fraud and ensure site security

3. Sharing Your Information

We do not sell, rent, or trade your personal information.
We only share data with trusted third-party service providers, including:

  • Shipping partners (e.g., DTDC) for delivery purposes

  • Payment gateways to process secure transactions

  • Email/SMS service providers for order updates or promotions (if opted in)

All third parties are obligated to protect your information and use it solely for service purposes.

4. Data Protection & Security

We implement strict security measures to protect your personal data from unauthorized access, disclosure, or misuse. All transactions on our website are encrypted using secure SSL protocols.

5. Cookies & Tracking Technologies

We use cookies to:

  • Enhance site performance and functionality

  • Remember your preferences and cart items

  • Analyze website traffic and user behavior

You can disable cookies in your browser settings, but it may affect your shopping experience.

6. Your Rights

As a customer, you have the right to:

  • Access the personal data we hold about you

  • Request correction or deletion of your data

  • Withdraw consent from promotional communications at any time

To make a request, please email us at sitahstudios@gmail.com.

7. Third-Party Links

Our website may contain links to external sites (e.g., social media). We are not responsible for the privacy practices of those websites. Please review their policies separately

8. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. The updated version will be posted on this page with the new effective date.

9. Contact Us

If you have any questions or concerns regarding this Privacy Policy, please contact us:

📧 Email: sitahstudios@gmail.com
📞 Phone/WhatsApp: +91 90308 63366

By using our website, you agree to this Privacy Policy and consent to the collection and use of your information as described.